Vienna International Airport (VIE): The Ultimate Traveler’s Guide

Located approximately 18 km southeast of Vienna’s city center, VIE is a hub for Austrian Airlines and a base for low-cost carriers like Ryanair and Wizz Air. The airport offers a dense network of European destinations as well as long-haul flights to Asia, North America, and Africa.

Key Takeaways:

• Vienna International Airport operates with 3 main terminals and handles over 31 million passengers annually, offering a wide range of international and domestic flights.
• Travelers can access the airport via multiple transportation options including taxis, regional trains (S-Bahn), buses, and rental car services, ensuring convenient connectivity to Vienna city center and surrounding areas.
• The airport features extensive amenities such as numerous shops (luxury brands, duty-free, convenience stores), diverse dining options (cafés, international cuisine, fast food), and services like self check-in kiosks, luggage lockers, and facilities for passengers with reduced mobility.

Airport Overview

You’ll find Vienna Airport a welcoming and efficient hub for your travels, offering three modern terminals that handle millions of passengers each year. Whether you’re arriving or departing, you can easily navigate the airport with plenty of transport options including taxis, buses, trains, and car rentals. Inside, enjoy a variety of shops, restaurants, and helpful services like luggage storage and disabled assistance.

Vienna International Airport (VIE) Address & Operating Hours

Address:
Flughafen Wien-Schwechat
1300 Schwechat, Austria
(Approx. 18 km southeast of central Vienna)

Operating Hours:
🕒 24 hours a day, 7 days a week
Vienna International Airport operates around the clock, including holidays. Most services such as check-in, baggage handling, and transport options are available throughout the day, although shops, restaurants, and lounges have varying hours depending on their location and demand. More about shops’ working hours further in the article.

Terminals

Vienna International Airport comprises three main terminal buildings:

• Terminal 1: Handles various international flights.

• Terminal 1A: A satellite terminal opposite Terminal 1, primarily used by low-cost carriers.

• Terminal 2: Recently renovated, serving both Schengen and non-Schengen flights.

• Terminal 3: The largest terminal, serving as the central arrivals hall and handling a significant portion of the airport’s traffic.

Terminals 1, 2, and 3 are interconnected, facilitating easy transfers between flights.

Airlines operating in Vienna International Airport

Here is a comprehensive list of airline offices and contact points available at Vienna International Airport (VIE), organized by terminal and including check-in counters and contact numbers where available.

Terminal 1

Terminal 1A

Flight Statistics

Vienna International Airport handles a substantial number of flights annually, connecting passengers to various destinations worldwide. Detailed statistics on flight operations, including on-time performance, delay frequencies, and cancellations, can be found on platforms like Airportia.

Transportation to and from the Airport

Train Services

• City Airport Train (CAT): Offers a non-stop 16-minute journey between VIE and Wien Mitte station in central Vienna. This premium service is ideal for travelers prioritizing speed and convenience.

• ÖBB Railjet and S-Bahn S7: Regular regional trains connect the airport to various parts of Vienna and beyond, providing cost-effective options for travelers.

Bus Services

Multiple bus lines operate between Vienna International Airport and key locations within Vienna and neighboring cities. These services offer a budget-friendly alternative for reaching the city center and other destinations.

Taxi and Ride-Sharing

Taxis are readily available at the airport, providing direct transportation to various destinations. Additionally, ride-sharing services like Uber operate in Vienna, offering another convenient option for travelers.

Car Rentals

A variety of car rental companies have counters at Vienna International Airport. The main car hire center is located on Deck 0 of the P4 multi-story car park. Travelers can follow signs to the “car rental center” upon exiting customs.

Shopping at Vienna International Airport

Vienna International Airport boasts a diverse range of shopping options, catering to various tastes and preferences. From luxury boutiques to local souvenir shops, travelers can find a plethora of retail outlets throughout the terminals.

Notable Shops

• Heinemann Duty Free: Offers a wide selection of perfumes, cosmetics, spirits, and more.

• Swarovski: Features iconic crystal jewelry and accessories.

• Michael Kors: Showcases designer handbags, clothing, and accessories.

• Longchamp: Known for its stylish leather goods and handbags.

• Manner Shop: Sells traditional Austrian sweets and chocolates.

• Senses of Austria: Offers a variety of Austrian souvenirs and gifts.

• Capi The Travellers Electronics Company: Provides a range of electronics and travel accessories.

Shops locations and opening hours

Dining Options

Vienna International Airport offers an impressive selection of restaurants, cafes, and bars that cater to every taste and schedule. Whether you’re looking for traditional Austrian cuisine, international dishes, or quick bites, you’ll find plenty of options throughout the terminals.

Premium Dining Experiences

• Vienna Skyline Bar & Restaurant: Located in Terminal 3, Level 2 (after security), this establishment offers panoramic views of the runway and serves full-service Austrian and international cuisine, complemented by a premium wine selection

• DO & CO Restaurant: Situated in Terminal 3, airside, this award-winning restaurant provides an elegant atmosphere, ideal for business meetings, and serves international gourmet cuisine.

Traditional Austrian Cuisine

• Zimmermann Café Restaurant: Found in Terminal 1, public area, this traditional Viennese coffee house offers fresh pastries, cakes, and Austrian specialties like apple strudel and Sachertorte.

• Leberkas-Pepi: Located in Terminal 3, arrival hall, this spot is famous for its authentic Austrian Leberkäse sandwiches and quick service.

International Options

• Jamie Oliver’s Deli: Situated in Terminal 3, Gates F, this eatery offers fresh, healthy options, including vegetarian and vegan choices.

• Asia Restaurant: Found in Terminal 2, Level 1, this restaurant serves pan-Asian cuisine with freshly prepared dishes and vegetarian options.

Quick Service & Casual Dining

• McDonald’s: Available in Terminal 1 and Terminal 3, offering a standard international menu and McCafé offerings.

• Burger King: Located in Terminal 1, public area, providing classic fast-food options.

Coffee Shops & Bakeries

• Starbucks: Multiple locations in Terminal 1 and 3, offering a full beverage menu and pastries.

• Brezelbäckerei: Found in Terminal 2, arrivals, serving fresh pretzels and traditional Austrian pastries.

Grab & Go Options

• SPAR Supermarket: Located in Terminal 1, public area, offering fresh sandwiches, drinks, snacks, and travel essentials.

• Relay & Snacks: Available throughout all terminals, providing packaged snacks, drinks, and quick bites.

Most restaurants offer vegetarian, vegan, and gluten-free options, with allergy information available upon request.

Dining options locations and opening hours

Airport Services

Luggage Services

• Left Luggage Storage: Available in Terminal 1, Arrivals Area, operating from 05:30 to 23:15.

• Porter Services: Can be requested via email at services@viennaairport.com at least 72 hours before departure. Online booking is available at a flat rate of €45.00 for three pieces of luggage, with each additional piece costing €4.00.

Accessibility Services

Vienna International Airport is equipped with facilities to assist passengers with disabilities, including wheelchair accessibility, dedicated restrooms, and assistance services upon request.

Self Check-In and Baggage Drop

Self-service kiosks are available throughout the terminals for check-in and baggage drop, streamlining the departure process for travelers.

Tax Refund Services

Tax refund counters are located within the airport, allowing eligible travelers to claim VAT refunds on qualifying purchases made within the EU.

Additional Amenities

• Free Wi-Fi: Available throughout all areas of the terminal.

• Parenting Rooms: Dedicated spaces equipped with changing tables and comfortable seating for families traveling with young children.

• Vienna Lounge: Located in Terminal 1, this lounge was voted the best airport lounge globally in the inaugural Priority Pass Excellence Awards. It offers a premium space with natural light, stylish decor, a bistro-style dining area, a Viennese café, private booths with beds, a children’s play area, a roof terrace, and private shower rooms. Access is available via Priority Pass membership or paid entry.

VIP & Business Services

Vienna International Airport caters to high-end travelers with a suite of premium services.

VIP Terminal Service

This exclusive service offers private check-in, baggage handling, customs clearance, and transfer directly to the aircraft in a luxury limousine.

Features include:

• Personal VIP assistant

• Separate security control

• Elegant lounge with catering

• Meeting rooms

Bookings can be made online via the Vienna Airport VIP service portal.

Business Lounges

Aside from the Vienna Lounge, VIE hosts several airline and alliance lounges:

• Austrian Airlines Senator Lounge (Schengen and Non-Schengen zones)

• Sky Lounge

• JET Lounge

All lounges offer Wi-Fi, beverages, snacks, business centers, and newspapers/magazines. Some allow access via lounge programs like Priority Pass or DragonPass.

Hotels Near the Airport

Onsite Hotel

• NH Vienna Airport Conference Center: Directly opposite Terminal 3, it’s ideal for layovers or early flights. Features include a full-service restaurant, gym, spa, and conference rooms.

Nearby Options

• Moxy Vienna Airport: Stylish, budget-friendly hotel with modern amenities, a 5-minute walk from the terminals.

• Arion Airport Hotel: A few kilometers away; offers shuttle service to the airport.

• HEINhotel Vienna Airport: Located in Schwechat, suitable for business travelers.

Tip: Book early during peak travel seasons, especially summer and holidays, to secure the best rates.

Family-Friendly Services

VIE is particularly accommodating to families and children.

• Play Areas: Colorful and interactive play zones are located near gates and in the public terminal areas.

• Changing Stations: Available in most restrooms and family-friendly lounges.

• Fast Track for Families: During peak seasons, a dedicated family security lane helps those traveling with young children.

Airport Security and Customs Tips

Vienna International Airport has modern and efficient security procedures, but here are a few ways to minimize delays:

• Arrive Early: For Schengen flights, arrive 2 hours before departure; for non-Schengen and long-haul, aim for 3 hours.

• Liquids Rule: As in other EU airports, liquids in carry-on luggage must be in containers of no more than 100ml and fit into a single 1-liter plastic bag.

• Tax-Free Refund: To claim VAT refunds:

  • Get a VAT form from the shop.

  • Have it stamped by customs before checking in.

  • Submit the form at the designated refund desk or mail it later.

Sustainability at VIE

Vienna International Airport is actively investing in sustainable infrastructure. Some notable green initiatives:

• Carbon Neutral Goal: VIE aims to become carbon neutral by 2030.

• Photovoltaic Expansion: Over 30,000 solar panels power parts of the airport.

• Eco-Friendly Ground Transport: Increasing use of electric ground support equipment and sustainable aviation fuel (SAF) trials with Austrian Airlines.

Travelers interested in sustainable tourism will appreciate the airport’s growing commitment to environmentally responsible practices.

Airport Apps and Digital Tools

Stay ahead of your journey with these tech tools:

• Vienna Airport App: Real-time flight updates, gate information, indoor navigation, parking availability, and more.

• ÖBB App: Book train tickets and check schedules to/from the airport.

• CAT App: Manage City Airport Train tickets and see train departure times.

• Globe Shopper App: Assists with tax-free shopping and refund processes.

What to Do During a Layover

If you’ve got a long layover (5+ hours), consider stepping out of the airport to enjoy a bit of Vienna.

Quick Excursions:

• Visit Schönbrunn Palace: A quick ride via train or taxi brings you to Austria’s most famous historical palace.

• Downtown Vienna: With the CAT, you can be in the city center in under 20 minutes — perfect for a coffee at Café Central or a stroll through Stephansplatz.

• Danube River: Relax along the riverbanks or hop on a river cruise.

Make sure to allow enough time to clear security on your way back, especially during peak hours.

Emergency Contacts and Help Points

Vienna International Airport is well-equipped with help desks and emergency response points:

• Airport Info Points: Found throughout all terminals, staff can assist with gate changes, airport navigation, and general questions.

• Medical Services: On-site medical center and emergency teams are available 24/7.

• Pharmacy: Located in the public area of Terminal 1 (check for operating hours).

For non-urgent issues, email info@viennaairport.com or call the general info line: +43-1-7007-0.

Summary Checklist for Travelers

✅ Arrive early — 2–3 hours before departure
✅ Download the Vienna Airport app
✅ Check terminal and gate in advance
✅ Use City Airport Train (CAT) for fastest city transfer
✅ Explore shops like Heinemann, Manner, and Swarovski
✅ Sample Viennese cuisine at DO & CO or Leberkas-Pepi
✅ Store luggage if going into town
✅ Enjoy Vienna Lounge or book VIP service for comfort
✅ Plan for VAT refund if eligible
✅ Pack power adapter for EU Type F plugs

Final Tips for Travelers

• Currency: The official currency is the Euro (€).

• Time Zone: Central European Time (CET), UTC +1; Central European Summer Time (CEST), UTC +2 during daylight saving time.

• Emergency Services: In case of emergencies, contact airport security or dial the European emergency number 112.

• Language: While German is the official language, airport staff generally speak fluent English, especially at information counters, airline desks, and in most restaurants and shops.

• Plug Type and Voltage: Austria uses Type F electrical outlets. Voltage is 230V with a frequency of 50Hz. Bring a universal travel adapter if your devices use different plugs.

• Smoking Areas: Designated smoking lounges are available post-security in Terminals 1, 2, and 3. Smoking is strictly prohibited in all other areas of the airport.

• Lost and Found: Located in Terminal 1, the Lost & Found office is managed by Vienna Airport’s service team. If you’ve lost something onboard, contact your airline first; if in the terminal, reach out to the Lost & Found department.

Conclusion

Whether you’re transiting through, starting your Austrian adventure, or returning home, Vienna International Airport offers a modern, traveler-friendly experience. With efficient transport links, diverse shopping and dining, family amenities, and top-tier lounges, VIE ranks among Europe’s best mid-sized airports.

From budget backpackers to luxury travelers, VIE handles your journey with a blend of Austrian hospitality and operational efficiency. Use this guide as your go-to resource, and you’ll navigate the airport — and your trip — with confidence.